FAQ
Everything you need to know about ordering from Wickleigh. The answers below match our Shipping Policy and Return & Refund Policy, which remain the reference.
Delivery
Where do you deliver?
We deliver across the United Kingdom, and delivery is free on every order. We do not currently ship outside the UK.
How long will my order take?
Orders are usually processed within 2 to 3 working days (Monday to Friday), excluding weekends and public holidays. Delivery is then by tracked service, typically 4 to 9 working days, so 6 to 12 working days in total. During peak seasons or promotional events, processing may take slightly longer.
How do I track my order?
We email your tracking information within 24 to 48 hours of your order leaving the warehouse. You can also enter your order number and email address on our Track Your Order page at any time.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If your order has not been dispatched yet, we will amend or cancel it. Once it has been delivered, your 30-day right to cancel applies, as set out in our Return & Refund Policy.
Returns and refunds
What is your returns policy?
You have 30 days after receiving your item to request a return. The item must be unused, undamaged and in its original packaging, and you will need the receipt or proof of purchase. For safety reasons, we cannot accept returns on light fittings that have already been hardwired or permanently installed, or on bulbs that have been used, unless they are faulty. Gift cards cannot be returned once they have been redeemed.
Who pays for return shipping?
If your item arrived damaged, is faulty or is not what you ordered, we cover the return shipping and refund you in full. If you have simply changed your mind, the actual return shipping cost is your responsibility.
When will I receive my refund?
Once your return is received and approved, you are refunded automatically to your original payment method within 7 working days.
My item arrived damaged or is not what I ordered. What do I do?
Please contact us as soon as possible with your order number and photos of the item and its packaging. We will put it right with a replacement or a full refund, and we cover the return shipping.
Do you offer exchanges?
The quickest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
Products and installation
Are your lights suitable for UK mains?
Yes. Our lights are rated 220-240V for UK mains. Each product page lists the fitting, the voltage and whether the bulb is included. Hardwired fittings should be installed by a qualified electrician.
Is the bulb included?
It depends on the product. Every product page states whether the bulb is included and which fitting the light takes (for example E27, E14, G4 or an integrated LED).
Will the finish match the photos exactly?
Natural materials such as rattan, paper, stone and brass vary slightly from piece to piece. Small differences in grain, colour or pattern are part of the material, not a defect. Where this applies, the product page says so.
Payment
Which payment methods do you accept?
American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay and Visa. All prices are in GBP (£) and payment is taken at the time of order. Full details are in our Payment Policy.
Is paying on Wickleigh secure?
Yes. Our checkout uses SSL encryption and is PCI DSS compliant. We never store your card details on our servers.
Contact
How can I reach you?
Email glow@wickleigh.com, call +44 7529 048838 or use our contact page. Customer support is available Monday to Saturday, 8am to 5pm (London time), and we aim to respond to your inquiries within 24 hours. Our address is 8 Petersway, Clifton, York YO30 6AR, United Kingdom.