Refund policy
Return & Refund Policy - Wickleigh
We operate a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, and in its original packaging with all protective materials included. You will also need the receipt or proof of purchase.
How to return an item
To start a return, please contact us at glow@wickleigh.com. If your return is accepted, we will send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always reach us with any return question at glow@wickleigh.com.
Damaged goods, faulty or incorrect items
Please inspect your order upon delivery and contact us straight away if the goods arrived damaged, the item is defective or you received the wrong item, so that we can assess the issue and put it right. Attaching a few photos of the damage to your message will help us resolve it faster.
Exceptions / non-returnable items
For safety reasons, we cannot accept returns on light fittings that have already been hardwired or permanently installed, or on bulbs that have been used, unless they are faulty. Gift cards cannot be returned once they have been redeemed. Please get in touch if you have any questions about a specific item.
Exchanges
The quickest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
Your 30-day right to cancel (United Kingdom)
Notwithstanding the above, you have the right to cancel or return your order within 30 days, for any reason and without giving a justification. As above, your item must be in the same condition that you received it: unused, undamaged, and in its original packaging with all protective materials included. You will also need the receipt or proof of purchase. You may examine the item as you would in a shop; we may only reduce your refund to reflect a loss in value caused by handling beyond what is necessary. The refund is made without undue delay after we receive your return, to your original payment method, including the standard delivery cost you originally paid. We may withhold the refund until we have received the goods back or you have provided proof that you have sent them.
Return fees
For faulty, incorrect or damaged items: no cost to you. We cover the return shipping and refund you in full. This applies whenever the product is incorrect, damaged in transit or defective in any way.
For a change of mind: the actual return shipping cost is your responsibility. This applies when you ordered the wrong item, it does not suit your space, or you no longer wish to keep it. Return shipping costs are non-refundable.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be refunded automatically to your original payment method within 7 working days. Please keep in mind that your bank or card provider may need additional time to process and post the refund.
If your refund has not appeared after your bank's usual processing time, please contact us at glow@wickleigh.com.
Refund method: refunds are made to the original payment method used for the order.
Refund processing time: refunds are processed within 7 working days (7 business days) of your return being approved.
Restocking fee: none. We do not charge any restocking fee on returns.
Contact information
Store name: Wickleigh
Head office: 8 Petersway, Clifton, York YO30 6AR, United Kingdom
Phone: +44 7529 048838
Email: glow@wickleigh.com
Customer support: Monday to Saturday, 8am to 5pm (London time).
We aim to respond to your inquiries within 24 hours.
Contact form: wickleigh.com/pages/contact
Thank you for choosing Wickleigh.