Shipping policy

Shipping Policy - Wickleigh

At Wickleigh, we are proud to deliver to customers across the United Kingdom with dependable, carefully packaged shipping. Please read below for everything you need to know about how we ship your order.

1. General Shipping Information

We currently deliver throughout the United Kingdom. Shipping options, costs and delivery times may vary depending on your location and the size or weight of your order.

2. Processing Time

Orders are usually processed within 2-3 working days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any delays.

3. Shipping Rates

Free shipping. We offer free shipping on all orders, with no minimum spend.

4. Estimated Delivery Times

Here is what to expect after placing your order:

Processing time: 2-3 working days (Monday to Friday)
Transit time: 4-9 working days (Monday to Friday)
Total delivery time: 6-12 working days
Order cut-off time: 6:00 PM (London time)

Please note: delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Order Tracking

We will send you tracking information within 24 to 48 hours of your order leaving the warehouse, to the email address you provided at checkout. You can also follow your order at any time on our tracking page.

6. Shipping Restrictions

We do not ship to PO Box addresses or restricted areas. Certain items may be subject to shipping restrictions depending on United Kingdom-specific regulations or carrier restrictions.

All parcels are sent with a tracked service. The tracking page shows the carrier handling your parcel at each step, from dispatch to final delivery in the UK, and you can check it at any time on our Track Your Order page. If an item is missing from your parcel, contact us as soon as possible with your order number and photos of what you received, and we will put it right.

7. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

8. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us straight away by email at glow@wickleigh.com. Attaching a few photos of the damaged parcel and item will help speed things up. We will work with the carrier to investigate the issue and find a solution as soon as possible.

9. Returns and Refunds

If you would like to return your order, please refer to our Return & Refund Policy. You can contact our customer service at any time by email at glow@wickleigh.com.

10. Shipping Policy Update

We may update our shipping policy from time to time to reflect changes to our carriers or to improve our service. The latest version will always be available on this page. (Last updated: 14 September 2026.)